Return & Issue Policy
Honestly? I really hope there are no returns. I pour a lot into each copy — and by the time it
leaves my hands or Amazon’s warehouse, I want it heading in one direction only:
into your life.
I’m also one human being, not a giant warehouse. I don’t have a big “returns department,” and I’d have
no idea what to do with stacks of returned books (let alone what that would cost). Yikes.
But sometimes things go wrong. So this page exists for three situations:
- It never arrives and we can’t find it.
- Amazon / Kindle / Audible mess something up.
- You’re upset or something feels off and we need to talk.
1. It doesn’t arrive (lost, delayed, or stuck in limbo)
If your book never shows up, the first step is always to track it. Between Canada Post, couriers
(like FedEx or Purolator), and whatever routing happened along the way, sometimes a parcel is just
slow… and sometimes it really is lost.
Here’s what we’ll do:
- We confirm the shipping address you provided.
- We check the tracking info (if available) and give it a fair chance to arrive.
- If it’s clearly gone or unfindable after reasonable follow-up, we decide together:
- Option A: I ship a replacement copy.
- Option B: I refund your book purchase.
I want you to either have the book in your hands or your money back. We’ll choose the path that
feels fairest based on what happened.
2. Amazon / Kindle / Audible problems
If you ordered through Amazon (paperback or hardcover), Kindle, or Audible and something is wrong —
the binding is damaged, the pages are upside down, the file won’t load, the audio won’t play properly —
the fastest and cleanest solution is to go straight through them.
These platforms handle:
- damaged or misprinted physical books
- faulty Kindle files or download issues
- Audible playback or account problems
- most replacements and refunds on their own systems
They do this every day and are set up to solve it quickly. Once they fix it, if you still want to loop
me in, I’m always happy to hear what happened so I can keep improving things on my side too.
3. You’re upset, or something isn’t right
Sometimes it’s not about the mail. Maybe something in the process didn’t feel right. Maybe there was a
mix-up with a note, a name, a dedication, or an expectation. Maybe you’re just not happy with how it all
unfolded and you’d rather talk to a real person than a help page.
In that case, I’d rather you
reach out directly.
You can contact me here:
From there, we’ll figure it out together — whether that means a replacement, a refund, a different
arrangement, or just a real conversation about what happened.
I can’t promise perfection, but I can promise this: if something goes wrong and you reach out,
I’ll take it seriously and do my best to make it right.
— Duane
